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Career Opportunities

We are growing and we would love to hear from you.

Insurance Office Assistant

Location: Laconia, NH (Laconia Office)

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About Melcher & Prescott Insurance

Melcher & Prescott Insurance is a trusted, locally owned insurance brokerage serving businesses and individuals throughout New Hampshire. We are committed to providing exceptional service and fostering a supportive team environment.

 

Position Summary
The Insurance Office Assistant is responsible for supporting daily office operations, assisting clients, and ensuring a welcoming environment for visitors and staff.

 

Key Responsibilities

  • Welcome guests, visitors, and deliveries

  • Answer incoming phone calls

  • Sort and distribute mail; process outgoing mail

  • Maintain supply inventory and restock as needed

  • Manage and retrieve documents

  • Assist clients with billing questions and process payments

  • Assist clients with online portals

  • Process policy changes

  • Send documents for e-signature requests

  • Perform other administrative duties as assigned

 

Qualifications

  • High School Diploma or General Education Degree (GED)

  • Professional phone etiquette

  • Confident and able to work well independently

  • Responsible for time management and able to multi-task

  • Proficient with Microsoft Office programs

  • Able to communicate with personnel, clients, and companies

  • Organized and detail-oriented

  • Prior customer service and office experience preferred

 

Benefits

  • Competitive salary

  • Medical, dental, and vision insurance

  • Health Savings Account with company contribution

  • Basic Life Insurance paid by the company

  • Short-term and long-term disability

  • 401(k) with company match

  • Employee Assistance Program

  • Paid vacation, personal, and sick days

  • Paid holidays

 

Equal Opportunity Employer
Melcher & Prescott Insurance Agency is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

 

How to Apply
Interested candidates should send a resume and cover letter to Trudie Gaal at tgaal@Melcher-Prescott.com. We look forward to hearing from you!

 

Join Our Team!
Become a part of Melcher & Prescott Insurance and help us continue to provide outstanding service to our clients.

Personal Lines Account Manager

Location:

Laconia, NH (Laconia Office)

 

About Melcher & Prescott Insurance
Melcher & Prescott Insurance is a trusted, locally owned insurance brokerage serving businesses and individuals throughout New Hampshire. We are committed to providing exceptional service and fostering a supportive team environment.

 

Position Summary
The Personal Lines Account Manager is responsible for providing sales support, servicing clients’ insurance needs, and retaining a book of business. This role focuses on both servicing existing clients and marketing new business proposals.

 

Key Responsibilities

  • Develop complete client information and applications for new and renewal business

  • Guide clients through the renewal process and submit requests to carriers

  • Process change requests, endorsements, binders, certificates, proposals, and policies

  • Maintain files with proper records according to agency procedures

  • Assist in developing strong business relationships with insurance carrier personnel

  • Ensure accuracy of account information for new and renewal policies

  • Determine reason for cancellation requests and follow procedures accordingly

  • Collaborate with P/L Manager, Assistants, Claims, and Producers as needed

  • Attend and participate in Personal Lines meetings

  • Refer clients to other agency departments for additional lines of business

  • Participate in required continuing professional development and maintain Property & Casualty insurance license

 

Qualifications

  • 1+ years of industry experience

  • Current Property & Casualty License

  • High School Diploma or General Education Degree (GED)

  • Ability to use Agency Management System software (AMS360 preferred)

  • Proficient with Microsoft Word, Excel, Outlook

  • Ability to navigate and rate on carrier websites

  • Full knowledge of insurance markets

  • Strong customer service skills

  • Strong attention to detail

 

Benefits

  • Competitive salary

  • Medical, dental, and vision insurance

  • Health Savings Account with company contribution

  • Basic Life Insurance paid by the company

  • Short-term and long-term disability

  • 401(k) with company match

  • Employee Assistance Program

  • Paid vacation, personal, and sick days

  • Paid holidays

 

Equal Opportunity Employer
Melcher & Prescott Insurance Agency is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

 

How to Apply
Interested candidates should send a resume and cover letter to Trudie Gaal at tgaal@Melcher-Prescott.com. We look forward to hearing from you!

 

Join Our Team!
Become a part of Melcher & Prescott Insurance and help us continue to provide outstanding service to our clients.

Commercial Lines Account Manager

Location: Laconia, NH (Laconia Office)

 

About Melcher & Prescott Insurance
Melcher & Prescott Insurance is a trusted, locally owned insurance brokerage serving businesses and individuals throughout New Hampshire. We are committed to providing exceptional service and fostering a supportive team environment.

 

Position Summary
The Commercial Lines Account Manager is responsible for developing and maintaining client relationships, processing new and renewal business, and ensuring accuracy and compliance in all account activities.

 

Key Responsibilities

  • Develop complete client information and applications for new and renewal business

  • Guide clients through the renewal process and submit requests to carriers

  • Process change requests, endorsements, binders, account summaries, proposals, and policies

  • Maintain files with proper records according to agency procedures

  • Assist in developing strong business relationships with insurance carrier personnel

  • Ensure accuracy of account information for new and renewal policies, endorsements, and audits

  • Determine reason for cancellation requests and follow procedures accordingly

  • Collaborate with C/L Manager, Assistants, Claims, and Producers

  • Attend and participate in Commercial Lines meetings

  • Refer clients to other agency departments for additional lines of business

  • Participate in required continuing professional development and maintain Property & Casualty insurance license

 

Qualifications

  • 5+ years of industry experience with commercial insurance background and markets

  • Current Property & Casualty License

  • Excellent customer service skills

  • High School Diploma or General Education Degree (GED)

  • Ability to use Agency Management System software (AMS360 preferred)

  • Proficient with Microsoft Word, Excel, Outlook

  • Ability to navigate and rate on all carrier websites

  • Strong attention to detail

 

Benefits

  • Competitive salary

  • Medical, dental, and vision insurance

  • Health Savings Account with company contribution

  • Basic Life Insurance paid by the company

  • Short-term and long-term disability

  • 401(k) with company match

  • Employee Assistance Program

  • Paid vacation, personal, and sick days

  • Paid holidays

 

Equal Opportunity Employer
Melcher & Prescott Insurance Agency is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

 

How to Apply
Interested candidates should send a resume and cover letter to Trudie Gaal at tgaal@Melcher-Prescott.com. We look forward to hearing from you!

 

Join Our Team!
Become a part of Melcher & Prescott Insurance and help us continue to provide outstanding service to our clients.

Account Manager – Employee Benefits Department


Location: Laconia, NH (Lakes Region Office)

 

About Melcher & Prescott Insurance
Melcher & Prescott Insurance is a trusted, locally owned insurance brokerage serving businesses and individuals throughout New Hampshire. We are committed to providing exceptional service and fostering a supportive team environment.

 

Position Summary
The Account Manager in our Employee Benefits Department is responsible for providing outstanding service to our employee benefits clients, supporting their needs, and managing multiple priorities in a fast-paced environment. This role involves direct client interaction, problem-solving, and collaboration with team members to ensure client satisfaction and retention.

 

Key Responsibilities

  • Serve as the primary point of contact for employee benefits clients

  • Respond to client inquiries and provide exceptional client service

  • Assist clients with benefits administration, billing, and claims questions

  • Support the renewal and onboarding process for new and existing clients

  • Coordinate with insurance carriers and vendors as needed

  • Maintain accurate client records and documentation

  • Manage multiple priorities and deadlines in a fast-paced environment

  • Participate in ongoing professional development and training

 

Qualifications

  • Experience in employee benefits, human resources, or insurance (preferred)

  • Excellent communication and client service skills

  • Ability to manage multiple priorities in a fast-paced environment

  • Proficiency with Microsoft Office

  • Willingness to learn new software platforms

 

Benefits

  • Competitive salary

  • Medical, dental, and vision insurance

  • Health Savings Account with company contribution

  • Basic Life Insurance paid by the company

  • Short-term and long-term disability

  • 401(k) with company match

  • Employee Assistance Program

  • Paid vacation, personal, and sick days

  • Paid holidays

 

Equal Opportunity Employer
Melcher & Prescott Insurance Agency is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

 

How to Apply
Interested candidates should send a resume and cover letter to Candice Murray at cmurray@melcher-prescott.com. We look forward to hearing from you!

 

Join Our Team!
Become a part of Melcher & Prescott Insurance and help us continue to provide outstanding service to our clients.

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